Webcast help guide

Viewing / listening experience & quality assurance

Annual Meeting events: If you're having trouble with the video playing or loading, try a different stream option mentioned below the Annual Meeting player. 

On desktop

Stream options for when your video isn't loading

On mobile

Help text on mobile

  • Most technical issues can be solved by refreshing the page in your browser (usually PC: CTRL+R, Mac: Command+R).

  • Additionally, quitting and reopening your browser and/or trying a different browser will solve many common problems.

  • Make sure your browser is compatible and and that your device(s) are up to date.

  • Check your internet bandwidth — you can use fast.com to gauge if your average bandwidth is good for streaming video.  

    • Standard definition video: 3 Mbps (megabytes per second) is recommended.

    • High Definition (HD) video: 5 Mbps is recommended.

  • If you don't hear any sound check the volume and mute settings of your device, as well as the volume and mute settings of the player.

  • Consider restarting your device if it's acting strangely. If your device wasn't restarted recently, doing so — even on a regular basis — can help it run more smoothly.

  1. Live streams are delivered to the viewer as the event is happening. Generally, seeking (rewind or fast-forward) is not available during a live webcast. If you join the webcast 10 minutes after the scheduled air time, then you are viewing 10 minutes into the event. If you pause the player, and play again 5 minutes later, then you have missed 5 minutes of the event.

  2. On-Demand (Replay) streams are often made available after some Live events have concluded. The stream will continue where you left off after pausing. Just like the Live webcast, you will need sufficient bandwidth to view the webcast.

  3. Download files may be available after some Live events. Just like on-demand streams, full player functionality is available. Bandwidth will not affect viewing experience, however it will affect download time. Your internet speed will determine how long it takes to download a file. Downloaded files may be played back locally on the viewer's computer with a pre-installed Player (Quicktime, Windows Media Player, etc.) or on a mobile media player. Please consult a computer expert if you need assistance with this.

When available, you may download audio and video files to your computer.

  1. From Windows, Right-click on the download link and choose the menu option to save the file.

  2. From a Mac, CTRL+click on the download link and choose the menu option to save the file.

Using the latest Android operating system will provide the best results. 

For older Android operating systems it's recommended that you install both of these free applications from the Google Play store:

MX PLAYER   

MX PLAYER CODEC


Test your computer or device (before an event)

1. Test your computer or device for basic audio and video playback by clicking on the Annual Meeting replay.

2. Test with a live streaming audio webcast by listening to a live audio cast of the Sunday Service or of the Wednesday online testimony meeting.

3. Test with a live streaming video webcast using a third party site such as http://www.youtube.com/live.

Audio and video webcasts begin streaming approximately 15-30 minutes ahead of the scheduled start time.  If you aren't hearing or seeing anything, please check the volume or refresh the webpage. 

Bandwidth and quality and full-screen mode

  • The minimum bandwidth for audio playback is 0.4 Mbps (megabytes per second) .

  • The minimum bandwidth for video playback is  3 Mbps. 

  • Full-screen mode is enabled by clicking on the double arrow icon on the video player's control bar. To exit full-screen mode, press the Esc key.

How to make video become full screen

To exit full screen mode, press the icon in the bottom right or press your escape key

Additional help for specific webcasts

If you need further help with webcasts, please email info@christianscience.com.

If you need further help with the Annual Meeting webcast, please email AnnualMeeting@christianscience.com. Allow ample time (at least 48 hours) before Annual Meeting to troubleshoot your issue. Technical assistance may be limited on Annual Meeting day.

If you need further assistance with your computer, please consult a computer expert.