Webcast help guide

Viewing experience & quality assurance

  • Most technical issues can be solved by refreshing the page in your browser (usually PC: CTRL+R, Mac: Command+R).

  • Additionally, closing and reopening your browser and/or trying a different browser will solve many common problems.

  • Make sure your browser is compatible and that your device is up to date.

    • To try a different browser on your computer you can download Chrome or Firefox here (or check your mobile device's specific app store):

  • Check your internet bandwidth—you can use to gauge if your average bandwidth is good for streaming video.  

    • Standard Definition (SD) video: 3 Mbps (megabits per second) is recommended.

    • High Definition (HD) video: 5 Mbps is recommended.

  • If you don't hear any sound check the volume and mute settings of your device, as well as the volume and mute settings of the player.

  • Consider restarting your device if it's acting strangely. If your device wasn't restarted recently, doing so—even on a regular basis—can help it run more smoothly.

  1. Live streams are delivered to the viewer as the event is happening. Generally, seeking (rewind or fast-forward) is not available during a live webcast. If you join the webcast 10 minutes after the scheduled air time, then you are viewing 10 minutes into the event. If you pause the player, and play again 5 minutes later, then you have missed 5 minutes of the event.

  2. On-Demand (Replay) streams are often made available after some Live events have concluded. The stream will continue where you left off after pausing. Just like the Live webcast, you will need sufficient bandwidth to view the webcast.

  3. Download files may be available after some Live events. Just like on-demand streams, full player functionality is available. Bandwidth will not affect viewing experience, however it will affect download time. Your internet speed will determine how long it takes to download a file. Downloaded files may be played back locally on the viewer's computer with a pre-installed Player (Quicktime, Windows Media Player, etc.) or on a mobile media player.

For older Android operating systems it's recommended that you install this free application from the Google Play store:


Test your computer or device (before an event)

Test a live streaming video webcast using a third party site such as and clicking on the “Live” filter button at the top of the page for live stream videos.

The video webcast begins streaming approximately 15–30 minutes ahead of the scheduled start time. If you aren't hearing or seeing anything, please check the volume or refresh the webpage.

Bandwidth and quality and full-screen mode

  • The minimum bandwidth for audio playback is 0.4 Mbps (megabits per second).

  • The minimum bandwidth for video playback is 3 Mbps. 

  • Full-screen mode is enabled by clicking on the double arrow icon on the video player's control bar. To exit full-screen mode, press the Esc key.

How to make video become full screen

Additional help for specific webcasts

Annual Meeting

If you need further help with webcasts, please email

Allow ample time (at least 48 hours) before Annual Meeting to troubleshoot your issue. Technical assistance may be limited on Annual Meeting weekend.